Contact Journey 🎯

Turning a curious prospect into a paying member takes more than one touchpoint — and it's easy for leads to fall through the cracks when there's no clear way to see where everyone stands.

Contact Journey gives studios a visual CRM pipeline to track prospects from first contact all the way to membership signup. You can see exactly where each lead is in the process at a glance, making it easier to prioritize follow-ups, spot where people are dropping off, and take action before a warm lead goes cold. It brings the kind of pipeline visibility you'd expect from a dedicated sales tool — right inside OT.

A few things worth knowing:

• Each prospect's stage in the journey is visible at a glance, from initial interest to signed member
• Designed specifically for fitness and wellness businesses managing leads across classes, trials, and membership conversations
• Helps identify stall points in the funnel so studios can follow up at the right moment

Available on Pro Plus, Studio Grow, and Studio Max.

[Read the help article or watch the video]