Your Emails, All in One Place (IMPORTANT - Coming in a few days!)

We rebuilt the Email Messages page from the ground up. All your emails — automated, one-off, everything — now live in a single unified list with expanded stats, including click tracking.

If you were using the old Drip Emails, those have been automatically migrated into automations, with one bonus automation added to your quota. No action needed on your end.

We highly recommend reviewing the video before the update so you know what will be changing!

[Check out the help article or watch the video]

Streamlined Design (IMPORTANT - Coming in a few days!)

The Admin Dashboard navigation has been redesigned with a cleaner, more organized layout.

Key tools are now more accessible upfront, and a new search bar makes it easy to find any page or setting you're looking for, as well as search for clients.

A "Create New" button gives you a quick way to create new things without needing to navigate deep into other pages. Navigation is also streamlined into collapsible left-hand categories, keeping the workspace tidy without losing access to any features.

We highly recommend reviewing the video before the update so you know what will be changing!

[Watch the video]

More Control Over Who Can Do What

Three new staff permissions just dropped: you can now grant (or restrict) access to create and edit client notes, edit custom field values, and cancel events.

Handy when you want your team handling day-to-day tasks without worrying about someone accidentally wiping out a workshop.

Studios told us they spend hours (sometimes days) on website updates. We built something to change that.

Meet Sprout. 🌱

How Sprout works:

• Describe what you want in your own words
• Sprout builds it using our website builder (images, animations, text, all of it)
• You stay in complete control and can edit or ask for changes
• Changes happen instantly, on your timeline

What you do: Stay focused on your studio, students, and community.

Starting today, all users can access Sprout in their website builder.

Sprout is an AI-powered tool, and we know that might give you pause. We talked long and hard about how to help people break this barrier without compromising our beliefs. You will not be forced to use Sprout. Sprout is opt-in and easy to completely disable.

We're also compensating for Sprout's estimated environmental footprint, 100x. As supporters of the Arbor Day Foundation and Bonneville Environmental Foundation, we're compensating for over 100x our estimated carbon and water usage of this tool through reforestation and water sustainability efforts.

[Click here to see our help article and video]

Discover how to transform raw customer data into actionable insights through effective segmentation. In this hands-on session, you'll learn how to identify meaningful customer groups, create segments that drive business decisions, and use segmentation strategies to personalize experiences, optimize marketing efforts, and boost engagement.

Whether you're working with behavioral data, demographics, or usage patterns, you'll leave with practical techniques to segment smarter and connect better with your audience.

Sign up here for Tuesday, Feb 10, 2-2:30 PM CST! Can't make it live? No problem. Sign up and we'll send you the replay!

📦Sell Now, Start Later

When you sell a membership through the POS, you can now pick exactly when it starts. Want to sell today but have it kick in on the first of the month? Done. No more workarounds or fiddling with dates.

[Check out the help article and guide video on this feature]

📦One-Click Cancellations

Canceling or expiring a package or membership used to take a few extra steps. Now it's all done in one click. Less clicking, fewer screens, same outcome.

Fill It Once, Done Forever

You can now set an intake form to only require one submission across all the offerings it's attached to. Once a client fills it out, they're all set. No repeat asks. ✅

Less friction for your regulars, fewer duplicate forms cluttering your inbox.

[Check out the help article on this feature]

Waitlist-Only Events

Need full control over who gets into a class or workshop? You can now set up events where every registration goes straight to the waitlist. Set your main capacity to 0, and you choose who makes the cut.

✋ Perfect for auditions, intensives, or any event where you want to hand-pick your attendees.

[Check out the help article or guide video on this feature]

New: Granular staff permissions are here 🎯

Stop choosing between productivity and security. Our rebuilt permissions system breaks everything into specific actions—let staff sell packages but not issue refunds, view schedules but not client contacts, respond to messages but not send newsletters. Clear categories. Visual risk indicators. Total control. Set it up once, sleep better forever.

[Read the Help Article →]

We’ve added more flexibility to your cancellation refund policy. When refunding a payment as account credit, you no longer have to worry about credits sitting on the books forever.

• Set Automatic Expiration: You can now configure refunds to expire automatically after a specific number of days.

• Remove Manual Work: Say goodbye to manually tracking and expiring old credits.

• Rolling Expiration: Keep in mind that credit expiration is rolling—any new credit added to a client's account will automatically extend the expiration date of their entire current balance.

Take control of your account credits and keep your financial reporting clean.