Membership Credit Rollover

🔄 Unused credits quietly disappearing at the end of a billing period is a recurring frustration for members — and a retention problem for studios.

Businesses can now enable rollover on any limited-credit membership, letting unused credits carry forward into the next billing period. An optional cap controls how many credits can roll over, so you can reward loyalty without letting balances grow indefinitely.

A few details worth knowing:

• Rollover is configured per membership and applies to all active clients on that membership
• Separate caps for regular credits and guest pass credits — leave either blank to roll over everything unused
• At renewal, carried-over credits stack on top of the new period's base credits
• When clients book into a future period, only base credits count — rollover credits become available once that period begins
• Turning rollover off or adjusting the cap takes effect at the next renewal; the current period is unaffected
• Only applies to limited-credit memberships

Available on all plans.

[Read the help article or watch the video]